HOUSEtoHOME does not collect personal information about you if you simply access its website and search or browse. It does collect personal information when you register to become a subscriber. Additionally it collects personal information if you use the contact forms from our website, if you use the ‘Contact Agent’ facility for a specific property, or if you use the facility to share a property with an acquaintance. At HOUSEtoHOME we take privacy very seriously, and this policy sets out details of the personal information we collect, and the ways in which we may use that information.
What information we collect
We collect only the personal information which you choose to give us. Some facilities that we offer will work satisfactorily with you giving us no more than your email address. Others are possible only if we also have a name and address or in some cases a telephone number. If you have reservations about giving any personal information you do not need to give it – though this may limit the facilities that you can access.
How we use personal information
We may use personal information given by registered users of HOUSEtoHOME for the following purposes:
- Sending you information that you have requested, such as properties coming on the market meeting search criteria that you have set
- Checking the correct operation of user registration and email systems
- Informing you of any service-related changes which may affect your use of the service, or of any new features or functionality
- Contacting you to ask for your help in research or surveys to improve our services to you
- Analysing usage with a view to enhancing the services offered and improving the on-line experience
- When necessary, as mentioned below, passing information to third parties.
We will not use any contact details or other personal information collected for purposes of any general mailing list (postal or electronic).
Passing details to Third Parties
We will not disclose the information we receive from you to unconnected third parties and will not use it for purposes of any general mailing list (postal or electronic) of our own. Insofar as you have authorised it, we may disclose your personal details to agents or solicitors who have submitted the particulars of a property which you have searched for. For example if you use the ‘Contact Agent’ facility to ask to arrange a viewing we will pass your name, address, telephone number and e-mail address to them automatically.
We expect agents and solicitors who submit property particulars to us to treat all personal information they receive from us responsibly, and in accordance with data protection legislation. However, we have no direct control over this. If you believe you are on a mailing list (postal or electronic) of a solicitor who handled a property that you enquired about through HOUSEtoHOME and do not want this to continue then you should contact that solicitor direct.
Third party websites
Updating and amending your personal information
As a registered user, you control the accuracy of your personal information. If, at any time, you wish to verify, update or amend the personal information you have given to HOUSEtoHOME, you can do so on-line by logging in and clicking on the link and changing what needs to be changed. You can also Disable your account (which will put it into suspense without deleting the personal information held). If you wish the personal information held about you in relation to HOUSEtoHOME to be completely removed by us, we will do that on receipt at the Centre of a specific request to this effect.
We recognise the importance of privacy to our users, and will keep this policy under review. Any changes made from time to time will be posted on our web site. In addition, if the change allows the Centre more use or distribution of personal data, existing HOUSEtoHOME users will also be notified by email in sufficient time that they can delete any or all of their personal details before the change comes into effect.
Comments and Questions
If you have any comments or questions please do not hesitate to contact us.